The Southernmost Hotel Collection
Deposit of 1 night room and tax is required for all confirmed reservations. If you booked a non-refundable reservation or a special that requires full payment at the time of booking, a payment of all nights with taxes and fees will be required as a deposit. We accept Visa, MasterCard, American Express, and Discover cards.
Cancelling Your Reservation:
You are guaranteed for late arrival; however, if you find it necessary to cancel or change your travel plans, please inform us 10 days prior to your arrival to avoid one night room and tax charge to your credit card. *Some exceptions do apply as follows. Certain specials, promotions, and discounted rates are non-cancellable as noted in the description of the special or promotion. Notification of cancellation 30 days prior to arrival is required for Fantasy Fest, Christmas and New Year's.
Modifying Your Reservation:
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
At this time, we are not able to accommodate pets at any of our properties.
Guests must be at least 21 years of age to check in at the Southernmost Hotel, and 25 years of age to check in at the Southernmost on the Beach and La Mer Hotel and Dewey House. All other guests must be accompanied by a responsible adult. The La Mer Hotel and Dewey House are adult only hotels.
Special Request Policy:
If you had provided us with special requests, they have been noted on your reservation. These requests are very important for us and we will do our very best to fulfill them. Please note that your special requests(including room location, early check in, etc.) will be honored as long as space allows.
Payment Policy at Check In:
On the day of arrival a credit card along with valid photo identification of the cardholder must be presented upon checking in. The name on the credit card provided must match the name of the registered hotel guest. At check in the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, up to 15% of your total stay will be included in the pre-authorized amount to cover incidental charges. A balance exceeding 7 days or $2500.00 will be settled to the credit card on file. Valid forms of payment include: Credit Card, Debit Card, Cash and Travelers Checks. Please be advised that personal checks are not an acceptable form of payment.
Debit Card Policy
Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
About our Beaches:
During your stay at the Southernmost Hotel Collection, you are welcome to visit a private oceanfront tanning beach at the Southernmost on the Beach property and a larger public beach called South Beach. These beaches offer complimentary beach chairs and beach services for our guests. They also provide an excellent location for beach weddings, catered parties, local events, etc. For more information on events and hotel activities, please visit Resort Activites & Events.
Check In/Check Out
Check in time is 4PM EST and departure time is 11AM EST.
Enjoy many great amenities at our hotels such as resort activities and entertainment, WIFI, on property parking, in-room bottled water daily, local calls, access to the fitness center, use of South Beach rental beach chairs and the use of beach towels on property. These are all included in the $25 per night plus tax resort fee.
For more information, please feel free to contact our onsite Reservations Department. You can reach us at 1-800-354-4455 or email us at firstname.lastname@example.org.
Looking forward to seeing you our beautiful Southernmost Hotel Collection in Key West, FL.